Privacy Policy
How Tutoriax protects and manages your personal information
Introduction
At Tutoriax, we understand that your privacy matters. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our investing education platform and related services.
We're committed to being transparent about our data practices. This policy applies to all users of Zorythavelle.com and our associated services, regardless of how you access or use our platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please discontinue use of our services.
Information We Collect
Personal Information You Provide
When you register for our services, we collect information that personally identifies you. This includes:
Automatically Collected Information
Our systems automatically collect certain technical information when you use our platform:
Educational Progress Data
To provide personalized learning experiences, we track your educational progress including course completions, quiz results, module interactions, and learning preferences. This data helps us improve our educational content and recommend suitable learning paths.
How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account creation and management | Personal details, contact information | Contract performance |
| Educational content delivery | Progress data, preferences, learning history | Legitimate interest |
| Customer support | Contact details, account information | Contract performance |
| Platform improvements | Usage analytics, feedback data | Legitimate interest |
| Marketing communications | Contact details, preferences | Consent |
We also use your information to comply with legal obligations, prevent fraud, and protect the security of our platform. In some cases, we may use aggregated, anonymized data for research and industry analysis purposes.
Information Sharing and Disclosure
Service Providers and Partners
We work with trusted third-party service providers who help us operate our platform. These include:
Legal Requirements
We may disclose your information when required by law, including responses to court orders, regulatory investigations, or law enforcement requests. We also reserve the right to share information to protect our rights, prevent fraud, or ensure platform security.
Important: We never sell your personal information to third parties for marketing purposes. Any data sharing is strictly limited to the purposes outlined in this policy and subject to appropriate confidentiality agreements.
Your Privacy Rights
Under Australian privacy law and international regulations, you have several important rights regarding your personal information:
Access and Portability
You can request a copy of all personal information we hold about you. This includes your account details, learning progress, and any other data we've collected. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
If any of your personal information is inaccurate or outdated, you have the right to request corrections. You can update most information directly through your account settings, or contact our support team for assistance with changes.
Deletion and Erasure
You can request deletion of your personal information, subject to certain limitations. We may need to retain some information for legal compliance, fraud prevention, or legitimate business purposes. When possible, we'll anonymize rather than delete data to preserve educational insights while protecting your privacy.
Objection and Restriction
You can object to certain types of data processing, particularly for marketing purposes. You can also request that we restrict processing of your information in specific circumstances, such as while we investigate accuracy concerns.
To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We'll respond to all requests within the timeframes required by applicable law.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
Administrative Controls
Access to personal information is restricted to authorized personnel who need it for legitimate business purposes. All staff receive privacy training and are bound by strict confidentiality agreements. We maintain detailed access logs and regularly review permissions.
Physical Security
Our data centers feature controlled access, environmental monitoring, and 24/7 security surveillance. We work only with hosting providers that meet international security standards and undergo regular compliance audits.
Despite these measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and report any suspicious account activity immediately.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
| Data Type | Retention Period | Deletion Process |
|---|---|---|
| Account information | 3 years after account closure | Automatic deletion with 30-day notice |
| Educational progress | 5 years or until deletion request | Manual deletion upon request |
| Payment records | 7 years (legal requirement) | Automatic deletion after legal period |
| Marketing data | Until consent withdrawal | Immediate removal upon request |
| Technical logs | 12 months maximum | Automatic rolling deletion |
When we delete your information, we use secure deletion methods to ensure data cannot be recovered. In some cases, we may retain anonymized, aggregated data for statistical purposes that cannot be linked back to individual users.
International Data Transfers
While Tutoriax operates primarily in Australia, some of our service providers are located internationally. When we transfer your personal information outside Australia, we ensure appropriate safeguards are in place.
Transfer Safeguards
We regularly review our international transfer arrangements to ensure they meet current legal requirements and provide adequate protection for your personal information.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. We use several types of cookies:
Essential Cookies
These cookies are necessary for basic website functionality, including user authentication, session management, and security features. You cannot opt out of essential cookies without affecting website performance.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where improvements are needed. This data is aggregated and anonymized to protect individual privacy.
Personalization Cookies
These cookies remember your preferences and settings to provide a customized experience, including language preferences, display settings, and previously viewed content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your ability to access some features.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through:
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy changes indicates your acceptance of the updated terms.
For significant changes that affect your rights or how we use your information, we'll seek your explicit consent before implementing the changes.
Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:
We aim to respond to all privacy inquiries within 5 business days. For urgent privacy concerns, please call our support line during business hours.
If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Australian Privacy Commissioner at www.oaic.gov.au.